Wizz Air experienced such a significant increase in the number of refund claims last year, altogether 3000 percent compared to 2019, that the airline launched its automated refund system in May 2020 to keep up with the unprecedented number of flight cancellations caused by the pandemic, the airline told MTI.
Wizz Air's automated system can process 95 percent of cash refund claims within just a week. According to the statement, the automated process allows passengers whose flights have been cancelled to choose whether they want to get back 120 percent of the fare in Wizz Air credit, 100 percent of the fare refunded according to the original payment method, or the chance to
rebook their flight for free.
Passengers can claim a refund with just one click in their individual Wizz Air account at wizzair.com or by following the link received via email.
Wizz Air encourages passengers to book directly at wizzair.com or via the airline’s mobile application so that refunds can be processed as quickly as possible. When bookings are made via online travel booking platforms or traditional travel agencies, Wizz Air is unable to directly contact passengers about relevant refund options, as in such cases the owner of the
booking is not the passenger but the online platform or the travel agency where the tickets were purchased.
Those who have booked their ticket through online travel platforms have no choice but to rely on the owner of the booking. Online travel agencies handle refund claims according to their own policies and these are beyond the control of Wizz Air, the statement concluded.